If you need to talk to us about anything, we'll be happy to hear from you. Below we offer you a contact form. It is our policy to try to reply to all e-mails within 1 business day.
Refero Group Software Str. Olarilor Nr.5 Ap.12, Odorheiu Secuiesc, 535600 RO.
Please, read through the following Frequently Asked Questions. Send us an email if you don't find the answer to your problem.
I am having ordering difficulties. How can I get help? Please send an email to
with a brief description of the situation, or you can phone +1 (650) 963-5701 / (888) 247-1614 (USA and Canada only) or +31 88 0000008 (international).
I have purchased license but still haven't received my registration key. When will I get it? All information regarding your order, including license key(s), are sent to you via email within minutes of your payment being accepted. However, sometimes this email may be caught by your "Spam Protection" tool, or may be automatically sent to your "Junk" folder. Please be sure to check those locations if you don't receive the email shortly. If you do not receive this email please contact us, include as many details about your order as possible so that we can better help you.
Why was my order declined? When the message "Credit card was declined" appears while processing an order it means that your credit card bank has declined the transaction, usually a quick call to your credit card bank's customer service will clarify most of the issues. If problems persist, you can use the Fax or Mail payment options to have your order processed.
I want to pay by wire transfer and needs your bank details. Select "Wire" as payment method in the order form. After clicking the "Next" button, you will be taken to a page with detailed instructions, including your order reference number and the bank details for your payment.